Company Identity & Scope of Agreement
Zapin ("Platform", "we", "our", or "us") is a multi-tenant enterprise WhatsApp Business Cloud API engagement platform developed, owned, and operated exclusively by Zayto India ("Company", a registered business entity under the laws of India).
Operating Entity: Zayto India (Operating as Zapin)
Platform Domain: zapincloud.in (app.zapincloud.in / admin.zapincloud.in)
Business Jurisdiction: India • Global Compliance with GDPR & Meta Tech Provider Agreements
Meta WhatsApp Business Cloud API Data Usage
When you connect your WhatsApp Business Account (WABA) to Zapin via Meta Embedded Signup or Direct API credentials, our servers securely process the following specific metadata and telemetry:
WABA ID, Phone Number ID, WhatsApp Business Profile Name, Quality Score, and verified namespace.
Inbound and outbound messages, message delivery status receipts (sent, delivered, read), and template sync.
Customer phone numbers and profile display names provided strictly via webhooks to power your 2-way live CRM.
System user tokens and webhook verification tokens, encrypted at rest using AES-256 GCM cryptographic vaults.
Zero Third-Party Data Selling Guarantee
Zayto India and Zapin do not sell, rent, broker, or monetize your WhatsApp messaging conversations, customer phone directories, or business data under any circumstances.
Your data is never shared with third-party advertising networks, data aggregators, or unauthorized commercial third parties. Data processed is solely utilized to execute your authenticated business operations through the official Meta Graph API.
Purpose of Data Processing
We collect and process your information strictly for the following operational SaaS purposes:
- Live Chat & Multi-Agent Inbox: Routing incoming customer WhatsApp messages to your support agents in real-time.
- Broadcast Delivery Velocity: Formatting and dispatching pre-approved Meta message templates across customer CSV audiences.
- Template Management: Submitting message templates to Meta for approval and synchronizing approval statuses.
- Billing & Delivery Telemetry: Generating delivery rate analytics, sent/read receipts, and billing statements.
Cryptographic Security Standards
Zapin implements industry-grade technical and organizational security controls:
Data Retention & User Deletion Rights
We retain your conversation logs and audience records only as long as your workspace account remains active. Under GDPR and Indian DPDP Act guidelines, you have the right to request immediate erasure of your data.
Submit an automated deletion callback or delete your account immediately.
Legal Grievance Redressal & Official Contact
In accordance with Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules and GDPR: